I got frequent flyer miles through the reward code. Can I exchange my miles back to Parma Points?
No, you can only exchange Parma Points to miles. Not vice versa.
I did not receive my frequent flyer miles. What can I do?
The distribution of the frequent flyer miles takes a few hours to complete. Please contact us in case you did not receive them after 3 business days.
I redeemed my Parma Points for a voucher code. How long is the voucher code valid?
All voucher codes have a different expiration date. Please check the email you received together with the voucher code to get the exact expiration date.
I purchased a museum ticket and received a reward code. How long can I redeem it in the Musei del Cibo Loyalty App?
All reward codes that you receive between the 1. of November and 30. of April are valid until the 30. of June. All reward codes that you receive between the 1. of May and 31. of October are valid until the 31. of December.
When will my Parma Points expire?
All Parma Points are valid until the 31. of December the year after your purchase. When you get new Parma Points, the expiry date of all your Parma Points will be extended for another 12 months. As an example, if you receive Parma Points in June 2021, they will be valid until the 31. of December [...]